Returns & Refund Policy
Last Updated: February 2026
At GetSKMEI, we aim to provide a clear and fair return process. Please read the conditions below carefully before requesting a return.
Return Eligibility
We accept returns under the following conditions:
- The item is defective, damaged, or not functioning properly upon arrival.
- The return request is submitted within 14 days of delivery.
- The product is unused and in its original packaging.
To request a return, contact us at:
info@getskmei.com
Include your order number and photos or video showing the issue.
Non-Returnable Situations
We do not accept returns for:
- Change of mind
- Incorrect size preference
- Minor cosmetic differences due to lighting or display settings
- Normal wear and tear
- Water damage caused by misuse (e.g., pressing buttons underwater)
Return Process
- Contact us within 14 days of delivery.
- Provide order number and evidence (photo/video).
- If approved, we will provide return instructions.
Do not return any item without contacting us first.
Return Shipping Responsibility
If the product is confirmed defective or damaged upon arrival, we will provide a replacement or refund at no additional cost.
For other approved returns (if applicable), return shipping costs are the responsibility of the customer.
Refunds
Once the returned item is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed within 5–10 business days to the original payment method.
Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
After shipment, cancellations are not possible.
Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check with your bank or payment provider.
- Contact us at info@getskmei.com.
Business Name: GetSKMEI
Address: Bloc C Nr 65, Lot Argana, Ait Melloul, Morocco
Email: info@getskmei.com
Phone: +212 718931305